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From today, British Gas customers will be able to collect Nectar points as the UK's leading energy supplier joins forces with the country's biggest loyalty programme. The new partnership means that over 12 million British Gas customers can now benefit from the full range of Nectar rewards ranging from money off at Sainsbury's and Homebase to Eurostar and Vue cinema tickets. British Gas customers will be able to collect Nectar points for their Energy or Maintenance and Repair accounts (for example; gas, electricity...
Britons worried about their increasing energy bills may be reassured to hear that a uniform basic tariff could be introduced, following proposals by Ofgem in March.The Guardian reports that energy providers will have to offer a standardised rate for their gas and electricity.This could cost more than current deals being offered by energy providers but it will protect customers against unexpected price hikes.A basic uniform tariff will mean that energy bills can only be increased by a certain amount each year if at...
Newspaper reports over the weekend suggest that the government could scrap the £1bn-a-year green stealth tax, formally known as the Carbon Reduction Commitment. Don’t celebrate just yet, though – rather than seeing the tax disappear totally, it’s likely it would just be merged with other existing taxes. “One of the options proposed is effectively abolishing the Carbon Reduction Commitment and saying should we merge its provisions with the Climate Change Levy (an existing tax on business energy usage) and mandatory...
Kremlin-controlled energy giant Gazprom has built up a dominant 20 per cent share in some sectors of Britain's business gas market in just over a year of frantic trading. British rivals say they have not been able to compete because the prices being offered by the Russian group are so low. One source at a leading energy company said: 'In any competition we lose every time to them. It is one of the reasons we are exiting some of the business markets. Read more: http://www.dailymail.co.uk/money/article-1351706...
Paul Golby, the long-serving chief executive and chairman of E.ON UK, has been asked to stay beyond the company's retirement age to complete a major restructuring of the £9bn-turnover business. Business Energy industry insiders said that Dr Golby had said late last year that he would retire on his 60th birthday this year. However, Dusseldorf-based E.ON has waived its retirement cut-off and asked Dr Golby to continue to lead the 15,000-employee British division. The major part of the restructuring is the sell...
A Former cafe owner has been awarded more than £18,000 damages after he was slandered by a British Gas worker. Can Say, who ran the Corby Cafe, in George Street, in the town, took British Gas Services to the High Court in London after his electricity was mistakenly cut off in 2008. Mr Say claimed the bailiff who went to cut the power slandered him in front of his customers by falsely saying he had not paid his bill. The company admitted the disconnection was a blunder on their part, but denied their employee had...
The efforts by new entrants into the UK energy market to improve customer service standards are helping improve call centre support throughout the sector, according to research from Datamonitor. Smartestenergy and Haven Power have the best customer satisfaction scores in the industry, while Shell Gas Direct recorded the highest score for a gas-only supplier. http://www.callcentre.co.uk/ccf-news-content/full/energy-incumbents-given-customer-service-lesson-by-upstarts;jsessionid=E91092AFEEDDEF578223926AEFFC3833
I am at the World Economic Forum in Davos, Switzerland, where political, academic, and business leaders from around the world are convening to reflect upon our global development, identify positive progress, and meditate on new global risks and realities. At the top of the agenda is climate change. Facebook is one of the many businesses here to address key global challenges -- an appropriate player given the company's unprecedented growth and global membership of over 500 million people. Valued at over $50 billion...
Three research and development projects that will help to develop wave- and tidal-energy technologies are set to receive investment of more than £2.5m Made by the Technology Strategy Board (TSB), the investment will help to finance research and development focusing on supporting and underpinning the deployment of pre-commercial devices installed and operating in the sea. The companies leading the three projects are Bauer Renewables, Pelamis Wave Power and Marine Current Turbines. Read more: http://www.theengineer...
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