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Dubbed Business Energy Centre (BEC), the service means customers will no longer have to email or call in to request information about consumption. "The old manual service was labour intensive. We wanted to differentiate ourselves from the competition, and provide better services to our customers by giving them presentable and engaging data," said Phil Collard, SSE's head of business and operational support. The BEC will be a self-service customer portal providing usage data in addition to next-day billing. Read...
Although the cost of developing such a grid would be very high, it could bring a host of benefits such as tens of thousands of new jobs in the offshore renewable energy industry and allowing the UK to become a net exporter of energy. It would also deliver a 25% capital cost saving on connecting each offshore wind or marine farm compared to connecting site individually. Tim Yeo, Chair of the ECCC, says: "The UK’s electricity system is the least interconnected of all European Countries – but we also have vast offshore...
The natural gas market has seen prices depressed for a while now as investors have contended with a glut in production. But while one might have expected prices to fall further amid the commodities slump of the past few weeks, long-dated UK natural gas prices have held up relatively well.Although near-dated prices sold off in tandem with crude prices, longer-dated prices for the winter and next summer have remained more resistant to the commodities sell-off. Analysts at Bank of America Merrill Lynch said the main...
Fujitsu in Australia has published a second edition of its ICT Sustainability: The Global Benchmark Report, which analyses the extent of green information and communications technology maturity across the globe. The headline finding of the report is that lack of visibility of energy bills has slowed down sustainability initiatives. The research is based on 1,000 responses to 80 questions in an online survey about ICT sustainability policies, behaviour and technologies. The respondents were chief information officers...
Energy efficiency and energy management are the trending topics of the UK energy industry these days. By trending topics I mean that these two terms are the subject of discussion in many board meetings of small, medium and large corporations across the UK, but according to the Carbon Trust there are still a high number of businesses overlooking them. According to the Carbon Trust; industrial, commercial and public sector organisations can save up to 25% on their energy bills by taking energy management and energy...
EDF Energy became the last of the big six providers to increase its prices this week. From November, the French-owned supplier will raise the cost of its electricity by 4.5% and gas by 15.4%, meaning the average bill, for gas and electricity, from the company will jump by £120 to £1,165. Mike O'Connor, chief executive of Consumer Focus, said: "This not unexpected news means more consumers making tough decisions as we head into the colder months and millions of people cutting back on other essentials if they want...
Three of the UK's big six power companies want a competition inquiry into the gas and electricity market as a way to restore customer confidence. Having previously opposed any investigation, the change of heart follows an attack this week by Energy Secretary Chris Huhne, who accused the industry of predatory pricing following a big hike in gas and electricity bills this autumn. According to the Financial Times (FT), npower, part of German group RWE, now believes that mistrust of the industry by the public is such...
The other day, I popped into an energy shop. I needed three bags of electricity and a punnet of gas. Then, because I'm an eco kind of girl, I picked up a bottle of wind as well. Came to 12 quid! Can you believe it? I dumped the lot on the floor in a huff and went to Tesco, where they do a "gas family pack" for a fiver. It's more than I need, it's wrapped in nasty plastic and I'm not at all sure it's organic – but you can't argue with a massive price difference. That didn't really happen. Or, at least, it only...
Not sure what is worse here - a blatantly doctored recording that tricked someone into a costly and unwanted energy contract, or the fact that the energy supplier refused to listen to the victim. The saga began when shopkeeper Alison Gardner (below) was phoned by a caller named Shane who claimed to be from E.on, her existing supplier. http://blogs.mirror.co.uk/investigations/2011/09/faked-phone-call-traps-alison.html
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